Refund Policy

Last updated: February 3, 2026

1. Overview

At ValuSpect, we are committed to providing high-quality enterprise savings management services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our subscription-based services. By subscribing to ValuSpect, you acknowledge and agree to this Refund Policy.

2. Subscription Billing

ValuSpect operates on a subscription-based model with the following billing cycles:

  • Monthly Subscriptions: Billed on a recurring monthly basis
  • Annual Subscriptions: Billed annually in advance
  • Custom Enterprise Plans: Billing terms as specified in your contract

All subscriptions are charged in advance at the beginning of each billing period. Payment is processed automatically unless you cancel your subscription before the renewal date.

3. Free Trial Period

We may offer a free trial period for new customers to evaluate our services. During the trial period:

  • You will not be charged unless you choose to continue with a paid subscription
  • You may cancel at any time during the trial without incurring any charges
  • If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan
  • The trial period duration will be clearly communicated at the time of sign-up

4. Refund Eligibility

Refunds are handled on a case-by-case basis and may be granted under the following circumstances:

4.1 Monthly Subscriptions

  • No refunds are provided for monthly subscriptions once the billing period has started
  • You may cancel at any time, and your access will remain active until the end of the current billing period
  • No refunds for partial months or unused portions of the subscription

4.2 Annual Subscriptions

  • 30-Day Money-Back Guarantee: If you are not satisfied with our service, you may request a full refund within 30 days of your initial annual subscription purchase
  • After 30 days, annual subscriptions are non-refundable
  • Refunds for annual renewals are granted at our discretion based on exceptional circumstances
  • Pro-rata refunds may be considered for early cancellations in exceptional cases (e.g., service unavailability, technical issues caused by ValuSpect)

4.3 Enterprise Plans

  • Enterprise plan refunds are subject to the terms specified in your individual service agreement
  • Please refer to your contract or contact your account manager for details

5. Non-Refundable Items

The following are explicitly non-refundable:

  • Setup fees, onboarding fees, or implementation fees
  • Professional services, consulting, or custom development work
  • Add-on features or modules purchased separately
  • Third-party integrations or services
  • Training sessions or educational materials
  • Subscriptions terminated due to violation of our Terms of Service

6. Requesting a Refund

To request a refund, you must:

  1. Contact our support team at [email protected] within the applicable refund period
  2. Provide your account details and the reason for your refund request
  3. Include any relevant documentation or information supporting your request

We will review your request and respond within 5-7 business days. If approved, refunds will be processed within 10 business days to the original payment method.

7. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:

  • Your subscription will remain active until the end of your current billing period
  • You will not be charged for subsequent billing periods
  • You will retain access to your data for 30 days after cancellation, after which it may be deleted
  • No refunds will be issued for the remaining portion of your current billing period unless eligible under Section 4

8. Service Disruptions

In the event of significant service disruptions or downtime caused by ValuSpect:

  • We will provide service credits or pro-rata refunds as outlined in our Service Level Agreement (SLA)
  • Downtime caused by factors outside our control (e.g., third-party services, internet connectivity) is not eligible for refunds
  • Planned maintenance and scheduled downtime with advance notice are not eligible for refunds

9. Chargebacks and Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company:

  • Your account may be immediately suspended until the dispute is resolved
  • We encourage you to contact us directly before initiating a chargeback to resolve any billing issues
  • Unwarranted chargebacks may result in account termination and may affect future service eligibility

10. Currency and Exchange Rates

All prices are listed in Euros (EUR) unless otherwise specified. Refunds will be processed in the same currency as the original payment. We are not responsible for currency conversion fees or exchange rate fluctuations that may occur during the refund process.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated Refund Policy. Material changes affecting existing subscriptions will be communicated via email.

12. Contact Information

If you have questions about this Refund Policy or wish to request a refund, please contact us at:

Email: [email protected]

Address: ValuSpect, Vienna, Austria